Privacy Policy

1. Who we are

This Privacy Policy is issued by Soventa Financial Consulting (Pty) Ltd, a company registered in South Africa (registration number 2016/384721/07), with its registered address at 45 Buitengracht Street, De Waterkant, Cape Town, 8001, South Africa ("Soventa", "we", "us", "our").

We are the responsible party (information officer function) for personal information processed through our website at soventa.pro and through our advisory services, as defined under POPIA.

2. What personal information we collect

We collect personal information that you provide directly to us, and information gathered automatically when you use our website:

• Contact details: name, email address, phone number, company name, submitted via our contact form or booking requests.
• Correspondence: the content of messages, enquiries and any documents you choose to share with us.
• Financial and identifying information you provide when engaging us for tax, retirement or business advisory services, only where necessary to deliver the service.
• Technical data: IP address, browser type, device information, pages visited and referring URLs, collected via cookies and similar technologies.
• Newsletter subscription data: your email address, if you subscribe to our updates.

3. Why we process your information

We process personal information for the following purposes, and only to the extent reasonably necessary:

• To respond to enquiries submitted through our contact form and to arrange consultations.
• To provide tax planning, retirement and wealth, or business financial advisory services you have engaged us for.
• To meet our legal, regulatory and compliance obligations, including record-keeping required by South African law.
• To operate, secure and improve our website, including analysing usage patterns (analytics cookies, where consented).
• To send our newsletter and relevant marketing communications, where you have opted in.

4. Legal basis for processing

Under POPIA, we rely on one or more of the following grounds to process your personal information: your consent (for example, when opting in to marketing cookies or the newsletter); the necessity of processing to perform a contract with you or take pre-contractual steps at your request; compliance with a legal obligation; and our legitimate interests in operating and improving our business, balanced against your rights.

5. Cookies and website analytics

Our website uses cookies to run core functions, understand usage patterns, and — where you consent — support marketing activities. Categories used are Essential, Analytics and Marketing, each of which you can accept or decline through our cookie banner at any time. For full details of the cookies we use, their purpose and duration, please see our Cookie Policy.

6. Hosting and third-party service providers

Our website and related infrastructure are hosted with reputable service providers who apply appropriate technical and organisational security measures. We may also use third-party tools for analytics, email delivery and appointment scheduling. Where such providers process personal information on our behalf, we ensure appropriate contractual safeguards are in place consistent with POPIA's requirements for operators.

We do not sell personal information to third parties. We may share information with regulators, professional advisers or authorities where required by law, or with service providers strictly for the purposes described in this policy.

7. Cross-border transfers

Where personal information is transferred outside South Africa — for example, to a cloud hosting provider — we take reasonable steps to ensure the recipient is subject to a law, binding corporate rules, or agreement that provides an adequate level of protection substantially similar to POPIA.

8. Retention

We retain personal information only for as long as necessary to fulfil the purposes described above, including to satisfy any legal, accounting or reporting requirements applicable to financial advisory services. Where information is no longer required, we securely delete or anonymise it.

9. Your rights under POPIA

Subject to applicable law, you have the right to:

• Be notified that your personal information is being collected and for what purpose.
• Access the personal information we hold about you.
• Request correction, updating or deletion of inaccurate, irrelevant or unlawfully processed information.
• Object to processing of your personal information, including for direct marketing purposes.
• Withdraw consent at any time, where processing is based on consent.
• Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been infringed.

To exercise any of these rights, please contact us at info@soventa.pro. We will respond within a reasonable timeframe as required by POPIA.

10. Information Regulator

You may contact South Africa's Information Regulator regarding any concerns about how we process your personal information:

Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Email: [email protected]

11. Security

We implement reasonable technical and organisational measures to protect personal information against loss, unauthorised access, alteration or disclosure, including access controls, encryption in transit, and restricted internal access on a need-to-know basis. No system is completely secure, and we encourage you to contact us immediately if you suspect any unauthorised access to your information.

12. Children's information

Our services and website are directed at adults seeking financial advisory services. We do not knowingly collect personal information from children without the consent of a competent person, as required by POPIA.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when it was last revised. Material changes will be communicated where appropriate.

14. Contact us

For any questions about this Privacy Policy or how we handle your personal information, please contact Soventa Financial Consulting (Pty) Ltd at:

45 Buitengracht Street, De Waterkant, Cape Town, 8001, South Africa
Phone: +27 21 418 2937
Email: info@soventa.pro